Who We Are
Nineveh Laboratories is a UK-based food supplement company. References to "we," "us," or "our" in this policy refer to Nineveh Laboratories. We are the data controller for the personal data described in this policy.
For any privacy-related queries, please contact us at privacy@ninevehlabs.com.
Data We Collect
Order and account information: When you place an order, we collect your name, email address, delivery address, billing address, and payment information. Payment data is processed by our payment provider and is not stored by us.
Communications: If you contact us by email or through our contact form, we retain that correspondence including your email address and any information you provide.
Newsletter: If you subscribe to our newsletter or download the Cuneiform Formulary, we collect your email address and use it to send you our communications. You can unsubscribe at any time using the link in any email we send.
Website usage: We collect anonymised data about how visitors use our website, including pages viewed, time on site, and device type. This data does not identify you personally.
How We Use Your Data
We use your personal data to fulfil orders and provide customer service; to send you transactional emails (order confirmation, dispatch notification, tracking); to send marketing communications where you have given consent; and to improve our website and services.
We do not sell, rent, or share your personal data with third parties for their own marketing purposes.
Legal Basis for Processing
We process your data on the following legal bases under UK GDPR: contract performance (to fulfil your order); legitimate interests (to improve our services and prevent fraud); and consent (for marketing communications, which you may withdraw at any time).
Data Retention
We retain order and transaction data for 7 years in line with UK financial and tax record-keeping obligations. Email correspondence is retained for 2 years. Newsletter subscription data is retained until you unsubscribe.
Your Rights
Under UK GDPR, you have the right to access the personal data we hold about you; to request correction of inaccurate data; to request deletion of your data (subject to legal obligations); to object to processing; and to data portability.
To exercise any of these rights, please contact us at privacy@ninevehlabs.com. We will respond within 30 days.
Cookies
Our website uses strictly necessary cookies to ensure the site functions correctly, and analytical cookies (anonymised) to understand how the site is used. No tracking or advertising cookies are used. You can disable cookies in your browser settings, though this may affect site functionality.
Changes to This Policy
We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.